Who is responsible for your information
This policy applies to Deep3 Signage Consultants, operated by Astros Marketing (Pty) Ltd, with its base in Modderfontein, Johannesburg. It covers information processed when you submit an enquiry, request a quotation, arrange a site survey, or use our signage and LED screen services across Gauteng and elsewhere in Africa.
By sharing your personal information with us, you allow us to use it for lawful business purposes connected to your enquiry or project. We only process information that is relevant to the work we do and we take reasonable steps to keep it secure.
The information we collect and how we use it
We collect personal information that you provide directly, as well as certain technical information when you visit our contact channels. This may include your name, company name, contact details, project location, delivery instructions, site access details and any notes you include in your enquiry. In some cases, we may also collect photographs, drawings or documents needed to scope a signage project.
- To respond to enquiries and provide quotations
- To plan surveys, fabrication, installation and maintenance
- To meet legal, contractual and safety requirements
- To manage project communication and handover
We use this information to assess the work, prepare specifications, coordinate approvals and carry out the services you request. Where needed, we may keep records of correspondence for quality control and dispute resolution.
How we use and share personal information
We process personal information only where we have a lawful basis to do so, including consent, contractual necessity, legal obligation or legitimate business interest. Your information is used internally by the team members who need it to perform their roles, such as project management, design, fabrication, site coordination and administration.
We may share information with trusted service providers who assist with hosting, communication, document handling or technical support, but only to the extent needed for the work. We may also share information with suppliers, contractors or authorities when a project requires approval support, structural coordination or site access. Any third party receiving information is expected to treat it responsibly and use it only for the agreed purpose.
Storage, security and retention periods
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and unlawful disclosure. This includes access control, secure storage practices and limiting access to people who need the information for business purposes. No method of transmission or storage is completely risk free, but we work to keep the risk low.
- Project and quotation records are kept for as long as needed for business, legal and tax purposes
- Enquiry records may be retained to support follow-up and service history
- Information is deleted or archived when it is no longer required
We keep information only for as long as reasonably necessary and then dispose of it securely. If a legal, regulatory or contractual requirement applies, we may need to retain certain records for a longer period.
Your rights under POPIA
You have rights in relation to your personal information, subject to applicable law. You may ask to know what information we hold about you, request correction of inaccurate details, or object to certain processing where the law allows. You may also withdraw consent where consent was the basis for processing, although this may affect our ability to proceed with your enquiry or project.
- Request access to your personal information
- Ask for correction or deletion where appropriate
- Object to direct marketing, where applicable
- Take any POPIA concern about Deep3 Signage Consultants to the Information Regulator if required
To exercise these rights, please use the enquiry form on our contact page and provide enough detail for us to identify your request. We may need to verify your identity before acting on the request.
Cookies, website use and policy updates
Our website may use cookies or similar technologies to support basic functionality, measure usage and improve the way visitors access information. These tools do not give us access to your device beyond what is necessary for normal website operation. You can manage cookies through your browser settings, although some features may not work properly if they are disabled.
We may update this privacy policy from time to time to reflect legal, operational or technical changes. The latest version will apply from the date it is published. We encourage you to review this page periodically so that you remain informed about how your information is handled.
If you have a privacy-related concern or want clarification on how we process your information, please contact us through the enquiry form on our contact page.